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How To Repair Error 4363 In Entourage For Mac


When you use Microsoft Entourage 2008 for Mac, you receive one of the following error messages:

How To Repair Error 4363 In Entourage For Mac is a friendly community of experts and enthusiasts, providing free Tech Support for Mac and other Apple products. Microsoft Entourage is an efficient and is widely accepted personal information manager and E-mail client for the Mac OS X operating system. It is considered as very reliable as compared to other popular mail applications as it helps to save your significant data in the database. QuickBook File Repair Tool is the powerful file repair tool that helps you to repair the file from any sort of corruption situation. When the file gets corrupt then it becomes a very difficult situation for any user to access the file. Microsoft's web site has nothing to say on -5000 errors and the Entourage Help Page had nothing to report, either. Then I trashed old identities and other folders in the Microsoft User Folder one by one until Entourage refused to load. The culprit turned out to be the Entourage Temp folder. When this was removed, I got the following message.

Error message 1

How To Repair Error 4363 In Entourage For Mac Catalina

Error message 2

Entourage cannot access your data. To try to fix the problem, rebuild database.

Error message 3

The action could not be completed. An unknown error (4362) occurred.


This problem can occur when the Entourage database file has become damaged or corrupted.


To resolve this problem, follow the steps in the article.
You may find it easier to follow the steps if you print this article first.

Step 1: Rebuild the Entourage database and create a new identity

How To Repair Error 4363 In Entourage For Mac Osx

To rebuild the Entourage database or to create a new identity, follow steps 1 through 4 in the following Microsoft Knowledge Base article:

268322 How to rebuild your identity database in Entourage 2008 for Mac and Entourage for Mac 2004 to resolve most problemsIf the issue continues to occur, go to the next step.

Step 2: Create a new Microsoft User Data folder

How To Repair Error 4363 In Entourage For Mac

The first time that you open Entourage, a new 'Microsoft User Data' folder is created in the Documents folder that is provided by the Mac operating system. The Microsoft User Data folder contains an Office 2008 Identities folder that stores the Entourage database for each identity.
To create a new Microsoft User Data folder, follow these steps:

  1. Exit all Office applications. (This includes Entourage and Office Reminders.)

  2. Locate and move the following Microsoft user data folder to your desktop, to an external hard disk, or to a network location:


  3. Start Entourage. A new Microsoft user data folder is automatically created. Additionally, a new IDENTITY_NAME folder is created in the following location:

    HD/Users/USER_NAME/Documents/Microsoft User Data/Office 2008 Identities

  4. Exit Entourage.

  5. Locate the following folder, and then rename the database file with a new name:

    HD/Users/USER_NAME/Documents/Microsoft User Data/Office 2008 Identities/IDENTITY_NAME

  6. Copy the database file from the IDENTITY_NAME folder that is contained in the Microsoft User Data folder that you copied in step 2 to the IDENTITY_NAME folder that was automatically created in step 3.

Start Entourage and see whether the problem is resolved. If the problem is not resolved, go to the next step.

Step 3: Repair disk permissions

To repair disk permissions, follow these steps:

  1. On the Finder menu, click Go and then select Home.

  2. Open the Applications folder.

  3. Open the Utilities folder.

  4. In the left column of the Disk Utility window, select your Macintosh HD.

  5. Click the First Aid tab.

  6. Click Repair Disk Permissions.

  7. After the repair process is complete, restart the computer.

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Start Entourage and see whether the problem is resolved. If the problem is not resolved, go to the next step.

Step 4: Create a new user account

Sometimes, a specific user's information can become corrupted. This problem can affect the installation or use of applications. To determine whether you have this problem, you can log on as a new user or create a new user account, and then test an application. For more information about how to create a new user account, click the following article number to view the article in the Microsoft Knowledge Base:

2439218 Testing your user account to troubleshoot Office for Mac applications Start Entourage and see whether the problem is resolved.
If the previous steps did not resolve the issue, the Entourage database most likely is damaged beyond repair. If there are no backups available and there is no other source of the data (such as another computer or a handheld device), the lost data is not recoverable. In this case, you will have to start from scratch. To do this, drag the Office 2008/2004 Identity folder (only if there are no other identities) to the Trash, and then restart Entourage.

Have you switched from the outdated Entourage to feature-rich Mac Mail? Do you have a lot of contacts in Entourage that you wish to move? But you don’t know how to import contacts from Entourage to Mac Mail? We are going to address this issue in the post.

In the domain of email migration on the Mac platform, Entourage to Apple Mail migration is a common one. But generally, everyone focuses on the transfer of emails. So, what if the user has a big contact list and wishes to export Entourage contacts to Mac Mail. Well, there is nothing to worry about. Because through this article, we will provide you with a simple manual procedure to achieve the same.

Import contacts from Entourage to Mac Mail in CSV file format

If you have your contacts stored in Entourage on your Mac, you will need to perform the following steps to move them to Mail App:

I. First export the Entourage contacts into a CSV file.
II. Then you can import them from CSV file into Mac Mail.

The users will successfully import contacts from Entourage to Mac Mail upon the completion of both these steps simultaneously.

Step 1. Export Entourage Contacts as CSV file

  1. First, Open MS Entourage on your Mac system
  2. Now, click File >> Export
  3. Choose the Contacts to a list (tab-delimited text) radio button
  4. Next, click the right arrow at the bottom to continue
  5. Browse to a location to save your file and click Save
  6. Open the saved file in MS Excel
  7. In the Excel menu, click File >> Save As
  8. Finally, choose CSV(*.csv) file format to save the contact list in CSV format in order to export Entourage contacts to Apple Address Book later.

Step 2. Import CSV file into Mac Address Book

  1. Open Contacts in your Mac system
  2. Go to menu and click File >> Import
  3. Browse and select the previously saved CSV file, then click Open
  4. Check the field labels and review any changes you wish to do to headers. Remember that it will apply to all the contacts
  5. If you do not wish to import the header card, select Ignore first card
  6. Make any changes to a label by clicking the arrow button next to it
  7. Select Do not import to avoid importing a field
  8. Click OK to finally import contacts from Entourage to Mac Mail address book.

With the use of the provided manual procedure, all queries related to Entourage contacts migration to Apple mail will be resolved. However, we know that other than Apple Mail, MS Outlook is a popular alternative for Entourage users too. And, if a user is migrating contacts, there is a good chance that he/she needs to transfer the emails too. That’s why we have covered it here too with a convenient tool. In case of Outlook email conversion, trusted third-party software like SysTools Mac MBOX Converter is the perfect solution. It can quickly export multiple MBOX to PST, EML, HTML and PDF files. The easy-to-use interface enables even a non-technical user to operate the tool easily. Most importantly, the results are accurate with no risk of data loss.



On macOS platform, the Entourage to Mac Mail/ MS Outlook migration happens frequently. It has been seen that many cases arise when users want to import contacts from Entourage to Mac Mail properly. Also, queries regarding the conversion of MBOX file to Outlook PST are common too. The article provides an efficient solution on how to resolve both these situations quickly and effectively.